At DidiRay, we understand the importance of customer satisfaction and strive to provide the best shopping experience possible. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your peace of mind.
Returns
We take great care in inspecting and preparing our products before they are shipped. However, if you need to return an item, please follow the guidelines below:
- We do not offer refunds.
- We do not accept returns.
Issues with Your Product
If you receive a product with any issues or missing parts, please contact our customer service team within 15 business days. You can reach us by phone at 786-295-9404 or by email at info@didiray.shop. We will do everything in our power to assist you in resolving the problem with the product.
Return Process
In the event that a return is necessary due to issues with your product, please follow these steps:
To return your product, please mail it to:
7232 SW 8th St, Miami, FL, Florida 33144, United States.
You are responsible for the shipping costs associated with returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
For any further questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We are here to assist you.