At DidiRay, we understand the importance of customer satisfaction and strive to provide the best possible shopping experience. This is why we have implemented a comprehensive return policy to ensure that our customers are completely satisfied with their purchases.
Returns
We take great care in inspecting and preparing our products before they are shipped. However, if you receive a product with any issues or missing parts, please contact our customer service team within 15 business days. You can reach us at 786-295-9404 or via email at info@didiray.shop. We will do everything in our power to assist you in resolving the issue with the product.
Refunds
Unfortunately, we do not offer refunds for returned items. We believe in the quality of our products and stand behind them. However, if the issue with the product warrants a return, please follow the instructions below.
Returning an Item
If you need to return a product due to issues upon receipt, please send it back to us at the following address:
7232 SW 8th St, Miami, FL, Florida 33144, United States
Please note that the shipping costs for returning the item are your responsibility. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.